Return and Refund Policy

Effective Date: 05-08-2024

1. Introduction

At Nizwa Line Auto Parts, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward return and refund process.

2. Returns

a. Eligibility for Returns To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase
• Returned within 30 days of delivery

b. Non-Returnable Items Certain items are non-returnable, including:

• Custom-made or special-order items
• Electrical parts and components
• Items marked as “Final Sale”

3. Return Process

a. Request a Return To initiate a return, please contact our customer service team at [contact@nizwalineautoparts.com] or call [+968-96951655]. Provide your order number, details of the product you wish to return, and the reason for the return.

b. Return Authorization Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to send the item back to us. Returns without an RA number will not be accepted.

c. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

a. Inspection and Approval Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [15] days.

b. Partial Refunds Partial refunds may be granted for items that are returned after 30 days of delivery, items that are not in their original condition, or items that are damaged or missing parts for reasons not due to our error.

c. Late or Missing Refunds If you haven’t received a refund within the stated time, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [contact@nizwalineautoparts.com].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [contact@nizwalineautoparts.com] with details of the issue and your order number.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [nizwalineautoparts@gmail.com] or call [+968-96951655]. Provide your order number, details of the damage or defect, and a photo if possible. We will arrange for a replacement or refund as quickly as possible.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Nizwa Line Auto Parts
Email: [nizwalineautoparts@gmail.com]
Phone: [+968-969516555]
Address: [P.O. Box : 1401
PC : 130], Oman

This policy outlines the process for returns and refunds, ensuring clarity and transparency for your customers. Adjust the content as necessary to fit your specific needs and business practices.